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Shipping Policy

Thank you for choosing Gadgrail!
We strive to provide you with exceptional service and a seamless shopping experience.

 

Processing Time: Orders are processed and dispatched within 1-2 business days, Monday through Friday, excluding weekends and public holidays. 
 

Shipping Rates and Delivery Times: We offer free standard shipping on all orders within the United Kingdom. For international orders, shipping rates and delivery times may vary based on destination and shipping method chosen during checkout.
Please refer to your order confirmation email for specific shipping details.

United Kingdom Shipping:

  • Standard Shipping: 2-4 business days

  • Expedited Shipping: 1-2 business days
     

International Shipping: We offer international shipping to select countries. International shipping rates and delivery times may vary based on destination and shipping method chosen during checkout. Customs duties and taxes may apply upon delivery and are the responsibility of the recipient. Please note that delivery times may be impacted by customs clearance processes in the destination country.
 

Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email with tracking information to monitor your package's journey.
 

Shipping Restrictions: We do not ship to P.O. boxes or APO/FPO addresses. Additionally, we regret to inform you that we do not currently offer shipping to freight forwarding addresses.

Return & Exchange Policy

Returns:

  • Items must be returned in their original condition, unworn, unwashed, and with all tags attached.

  • Returns must be initiated within 14 days of receiving your order.

  • Once your return is approved, you will receive a return shipping label via email. Please securely package your items and affix the return label to the package.
     

Exchanges:

  • Exchanges are subject to availability. If you would like to exchange an item for a different size, color, or style, please initiate a return for the item you wish to exchange and place a new order for the desired item.

  • If you received a defective or incorrect item, please contact our Customer Service team at official@gadgrail.com to arrange for a replacement
     

Refunds:

  • Refunds will be issued to the original form of payment within 14 days of processing your return. Please note that shipping charges are non-refundable.
     

Contact us if you have any questions or require assistance with your return or exchange, please don't hesitate to contact us at official@gadgrail.com. We're here to help!

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